Help Center
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Do I need to create an account to use the app?
No. Your profile is created automatically the first time you open the app — there is no sign-up, email or password. You get a random nickname, which you can change at any time in Profile together with your profile picture.
I got a new iPhone. How do I get my profile back?
Sign in on the new iPhone with the same Apple ID, keep iCloud (including iCloud Keychain) turned on, and install NailInspo. Your profile, designs and subscription come back automatically — it can take a minute for iCloud to catch up. If iCloud is off, or you use a different Apple ID, the app starts with a new profile.
Why do you ask for four photos?
Two photos each of your left and right hand, taken from different angles, let the design look realistic across a variety of hand poses.
My photo was rejected. Why?
Every uploaded image goes through an automated check. It is rejected if the hand isn't clearly visible, the hand isn't the main subject, the photo is blurry, or unsafe content is detected. For the best results, shoot in good lighting, against a plain background, with your whole hand in the frame.
Can other people see my photos?
No. Your hand photos are never shown to other users under any circumstances. Only the designs you generate can be shared, and only if you choose to make them public.
How do I delete my photos?
Go to Profile → Settings → Privacy Preferences and withdraw your consent. Your photos are deleted immediately and your account stays active.
Why does generating a design take so long?
AI image generation is computationally intensive and normally takes 30–90 seconds. Please keep the app open while it works.
Is there a limit on how many designs I can create?
No. There are no credits or quotas. While your subscription is active you can generate as many designs as you like. A short technical rate limit applies to prevent abuse, so if you generate many designs in rapid succession you may be asked to wait a moment.
My generation failed. What now?
Simply try again — nothing is deducted for a failed generation. If it keeps failing, email us your Support ID and the approximate time it happened and we'll investigate.
The result wasn't what I expected.
AI output varies between runs. Try again with a different hand photo, or describe your request in more detail. Free-text requests can be up to 50 words.
How do I cancel my subscription?
Go to iOS Settings → (Your Name) → Subscriptions → NailInspo → Cancel Subscription. Cancellation takes effect at the end of the current period, and you keep access until then.
Can I get a refund?
All payments are processed by Apple, so refund requests go to Apple at reportaproblem.apple.com. We aren't able to issue refunds directly.
I subscribed but the features didn't unlock.
First, close the app completely and reopen it. If that doesn't help, try Profile → Settings → Restore Purchases. If it still doesn't work, email us along with your Apple purchase receipt.
I subscribed by mistake.
Submit a refund request through Apple at reportaproblem.apple.com.
Where do my photos go?
To generate your design, your hand photos are sent to the AI services fal.ai and Google Gemini. We ask for your consent separately in the app before this happens. See our Privacy Policy for details.
Do you sell my data?
No. We never sell, rent, or share your personal data for advertising purposes.
How do I delete my account?
Profile → Settings → Delete My Account. See Account Deletion for full instructions.
How do I exercise my data protection rights?
Use our Data Subject Request Form. Requests are handled free of charge within 30 days.
To report a bug, a security vulnerability, or inappropriate content: